Terms and Condition's | IRVING Plumbing Heating Gas

Terms & Conditions

General Terms and Conditions

Home Plan Terms & Conditions

Irving Plumbing, Heating & Gas (Irving P.H.G.)

Welcome to the terms and conditions for our Home Plan. Please review the following information carefully to understand the scope of your cover and our mutual responsibilities.

1. Scope of Cover

This agreement applies per dwelling, from the gas meter emergency control valve and external cold mains stopcock at the property boundary.

2. Alterations & Modifications

Any alterations to the gas supply or appliances made after the annual Gas Safety Check (CP12) and without our prior knowledge will void the original certificate.

A new inspection will be required at a cost of £80.00, provided the work was completed by a Gas Safe registered engineer.
If unnotified work is discovered at your next scheduled visit, we reserve the right to cancel your policy.

3. Liability Exclusions

We are not responsible for damage to gas appliances, pipework, flues, vents, programmers, or thermostats caused by third parties or after our inspection has been completed.

4. Regulatory Compliance

Any remedial work needed to bring your system up to current Gas Safe regulations to issue a valid certificate is not included in the Home Plan and will be quoted separately.

5. Boiler Servicing

Annual boiler servicing includes:

Standard cleaning of the combustion chamber
Visual inspection
Gas pressure checks

Please note: Gaskets or manufacturer-specific washers, where required, are not included and will be charged separately.

6. Free Call-Outs

Unlimited call-outs are included during business hours for genuine issues related to plumbing, gas, heating, or drainage.

Included: Initial 30-minute visit (standard rate of £80/hour applies thereafter)
Exclusions: Programmer/timeclock resets, thermostat adjustments
Business Hours:
- Monday–Friday: 8:30am–5:00pm
- Saturday: 9:00am–12:00pm
- Closed: Sundays, bank holidays, national holidays

7. Access & Communication

You must provide accurate contact information. In case of an emergency (e.g., leak or no heating during winter) where contact cannot be made, we will:

Leave a voicemail or email where possible
Make the property safe (e.g., isolate water supply in case of burst pipe)

8. Emergency Work Authorisation

With your consent when taking out cover, we may carry out urgent work up to the value of £150.00 without prior approval. This can be discussed when your plan is set up.

9. Cancellation Policy

Should the policy be cancelled, any outstanding charges (up to the annual value of £156.00, plus parts) are due in full within 14 days of written cancellation.

No call out charge*

No call out charge applies if the problem is diagnosed and/or rectified by ourselves.

Should the market price given not be accepted for diagnosed rectification a call out charge will apply of £80.

Applies to calls received between the hours of 8.30 am and 17.00 pm Monday to Friday, not including bank holidays and or national annual holidays.

12 Month Workmanship Guarantee

Workmanship guarantee is from one year from completed work not including parts and materials unless found to be made defect by ourselves, this does not affect manufacturers warranty on all parts supplied by ourselves.No responsibility can be held by ourselves for materials/appliances supplied by the customer.

Any information given in relation to supplied products are solely the responsibility of the manufacturers as any information given will be correct at the time of sale/installation according to manufacturer instructions/claims. This to include any manufacturers warranty or claims of performance.

Gas Safety Inspection

Any change or alteration to gas appliances and or gas supply without our knowledge after the annual Gas safety certificate CP12 has been carried out by Irving p.h.g on the property will not be our responsibility and will void original Safety certificate for the remainder of the year.

Any works required to bring the system in line with current Gas Safe Regulations in order to issue the safety certificate are classed as extra works to the original price of the inspection.

Boiler Service

Boiler service does not include any gaskets or essential washers that are required via the manufacturer instructions. These will be invoiced separately if required, a small percentage of new high efficiency condensing boilers require this, service relates to service checks in accordance with manufacturers instructions /standard cleaning of boiler combustion chamber on standard efficiency models (if required from differential pressure check on condensing boilers) / Combustion analysis (condensing only) / visual inspection and gas pressure/usage checks.

Original Pipework/appliances

On entering an agreement of works only the new installation of materials supplied by Irving p.h.g and the work agreed shall be deemed our responsibility, no responsibility can be ours in regards to condition of pipework or appliances not touched, altered or

replaced by ourselves.

Chip and Pin

The use of Pay Pal Chip and pin carries the following charges

3% to be added to the invoice total at time of completion for debit cards

5% of Credit Cards

The device conforms to relevant European requirements for telecommunications equipment.

Irving p.h.g recognises that this device connects specifically to an Apple device. Apple or Irving p.h.g are not responsible for the operation of this device or its compliance with safety and regulatory standards. iPhone and iPad are trademarks of Apple Inc, registered in the U.S and other countries.